Refund policy

Return & Refund Policy

At Castaway Customs SAC, we take pride in delivering high-quality products and custom-crafted solutions. Please review our return and refund policy below:

 

Custom Orders

• All custom and made-to-order products are final sale.
• Due to the personalized nature of these items, no returns, refunds, or exchanges are accepted.

Stock Items

• Stock (non-custom) items may be returned within 14 days of delivery.
• All approved returns are subject to a 20% restocking fee.
• Returned items must be in new, unused, and original condition with all packaging intact.

 

Return Shipping

• Customers are responsible for all shipping and handling costs associated with returning products.
• Original shipping costs are non-refundable.

 

How to Request a Return

For returns, concerns, or order issues, please email johnp@castawaycustomssac.com with:

• Your order number
• A brief description of the issue
• Photos (if applicable)

If your order qualifies for a return or refund, we will issue a Return Authorization Number (RAN) along with return instructions. Returns sent without prior authorization may be refused.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
• Claims submitted after this window may not be eligible for replacement.

Refund Processing

• Once your return is received and inspected, eligible refunds will be issued to the original payment method.
• Please allow 5–10 business days for processing after the item is received.